"Extending IT service management capabilities past technology services to address small business-centric use scenarios; taking care of service desire and supply through a common System, portal, and service catalog; and rushing up innovation and workflow automation by means of PaaS/small-code improvement tooling." - Charles Betz, Forrester Service Technique: This stage https://applying-it-service-manag67553.bloguetechno.com/how-applying-it-service-management-can-save-you-time-stress-and-money-68491027